Theoretical Perspective of web services values – CodeShoppy
The quality of the Web site is very important in that companies can attract customers by promoting various features of the Web site. But so far it is not very clear which features of the Web site are of key significance to the performance of an e-commerce company. In response to this problem, this paper attempts to present an integrated view of the relationship between Web site features and firm performance. Some theories throw light on the explanation of the impact of Web site features on firm value, such as TAM, SERVQUAL, CSLC and D&M model. Based on these classical theories, we propose a research model under the framework of D&M model, which posits four aspects influential to Web site success – information quality, system quality, service quality and Web site functions. Each construct is conceptualized, giving descriptive items
Ecommerce is more than just another way to sustain or enhance existing business practices. Rather, e-commerce is a paradigm shift. It is a “disruptive” innovation that is radically changing the traditional wayof doing business . A study on e-commerce revealed that the global e-commerce market was worth and expected to grow to US$8,800 billion by 2007 . A growing number of firms are competitively undertaking e-business in order to take advantage of the high potential of e-business growth. The Internet, especially the World Wide Web has enabled firms to change the way they interact with customers with the objective of improving operational and financial performance. It provides the companywith more extensive consumption market, more profound customer relationship as well as more influential brand.
A company’s Web site can be viewed as the delivery mechanism for a collection of services that facilitatevarious tasks a customer needs to perform in the overall purchase cycle [28]. The quality of the Web site is very important because companies can attract customers by promoting various features of the Web site. But so far it is not very clear which features of the Web site are of key significance to the performance of an e-businesscompany. At present, some companies believe that the information offered through the web channel is most appeal to consumers, some insist that web functions is a major concern while the customer is considering carrying out a transaction online, still others hold the view that a company should make efforts to improveservice quality.
Hence, our research seeks to find out which features take precedence over the others, and thus the limited resource can be focused on the bottleneck, from which the company can have the most to gain.
https://codeshoppy.tech.blog/2020/11/20/web-service-composition-in-network-reputation-codeshoppy/
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